Vitamix has issued an expanded recall for parts of its expensive blenders, which can cost as much as $990. The company announced this on a recent Thursday due to serious safety concerns. They’re recalling approximately 569,000 blending containers and blade bases because of reports where the container could detach from the blade base, exposing the sharp blades. This issue builds upon a previous recall in 2018 that affected a significant number of their high-end blenders.
According to the recall notice, there have been numerous incidents of people sustaining cuts from the exposed blades. Vitamix has received reports of 27 such incidents, including 11 from the previous 2018 recall, which involved over 100,000 units.
Vitamix’s response to this safety issue involves providing a repair kit instead of offering replacements or refunds. The kit includes a protective plastic cover that customers can install over the blade base to prevent further injuries. They urge all affected customers to stop using the recalled parts immediately and contact Vitamix to obtain the repair kit, which also comes with detailed instructions.
To address these concerns, Vitamix collaborated with Health Canada and the US Consumer Product Safety Commission to evaluate potential solutions, and all parties agreed that the repair kit was the appropriate measure.
In a statement, Vitamix emphasized that customer safety is their foremost priority. They highlighted their rigorous testing procedures, which include over 130 different tests to ensure the quality and durability of their products.
Customers who participated in the 2018 recall and had their blenders repaired are now advised to discontinue using those parts as well, in accordance with the latest recall notice.
The affected products include blending containers and blade bases from the Ascent and Venturist Series, specifically the 8-ounce and 20-ounce containers. These faulty components may have been sold separately as well, as indicated in the recall notice on the CPSC website.
These high-priced blenders are sold under various models such as the Venturist V1200, Ascent A2300, A2500, A3300, and A3500, and were available at major retailers like Costco, Best Buy, Macy’s, and others, both in-store and online through Amazon, Vitamix’s official website, and QVC. The products were on shelves from April 2017 through May 2024, often in bundled configurations that could exceed $1,000 when additional accessories were included.
Vitamix urges all owners of these affected blenders to take immediate action to ensure their safety and to contact them promptly for the necessary repair kit.
