Microsoft has introduced the integration of GPT’s large language model (LLM) technology to both Dynamics 365 and its Power Platform developer tool. Power Virtual Agent and AI Builder are two of the upgraded tools that now will be using the power of OpenAI’s GPT technology.
The integration of ChatGPT with Power Platform and Dynamics 365 continues a trend and rise of AI utilization by digital behemoths like Google and Baidu, who have already integrated generative AI technology into their products. This integration is a logical step given Microsoft’s multibillion-dollar partnership with OpenAI, which came into light in January.
The Power Platform developer tool offers great help in building apps with little to no knowledge of coding. Businesses may program an AI bot for their company website or knowledge base to ask questions using the upgraded Power Virtual Agent, and the Conversation Booster feature will provide the bot with filtered, regulated answers that follow Microsoft’s responsible AI guidelines.
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The Azure OpenAI Service, often known as the ChatGPT API, and comparable generative AI functionalities are now available in AI Builder. Using these tools, developers can create text utilizing GPT models to do things like summarise data, come up with content ideas, and direct client communications to the right department.
Moreover, Microsoft has updated its Dynamics 365 business management software with AI integration. Dynamics 365 Copilot automates several processes, including the creation of email summaries of Teams meetings in Outlook, the writing of contextual responses to questions asked in chat and email, and the provision of an interactive chat environment over knowledge bases and case studies.
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To simplify enterprises’ sales and customer support operations, Copilot connects with customer relationship management (CRM) and enterprise resource planning (ERP) systems.
However, these technologies’ sophisticated language models have an issue with hallucination, or a tendency to invent things. Microsoft is aware of this problem and has made a conscious effort to address it by fine-tuning OpenAI’s models. Despite this, the Bing Chat debacle has left some company owners concerned about turning over vital jobs to potentially unreliable AI systems.
On March 16, Microsoft CEO Satya Nadella will discuss how artificial intelligence could redefine productivity. Microsoft’s plans to include AI into its Office productivity suite, which includes Word and Excel, have not been made public yet. The IT juggernaut has, however, previously disclosed that it intends to include AI in the Windows Operating System. It is unclear whether Clippy, the notorious Office assistant, will ultimately get the last laugh as software developers turn to generative AI assistants.
